Technology

We can help you to leverage what you’ve already got, fitting new solutions into existing infrastructure, or finding ways to extend the life of older solutions.

While we’ve deployed and supported a wide range of best-in-breed commercial and open-source technologies for our clients, there are also some that we use every day in our own operations. We’re happy to help you leverage their capabilities as well:

FortiNet Security Products

Fortinet has been a technology leader in cybersecurity solutions for almost two decades. We’ve deployed their solutions to address a broad range of needs, including:

  • Firewalls
  • Remote Access via:
    • Virtual Private Networks (VPN), and
    • Zero-Trust Network Access (ZTNA)
  • Anti-Virus and Anti-Spam
  • Web Access Control for Safe Browsing
  • Application Control for Safe Browsing
  • Intrusion Prevention
  • Web Application Firewalling for Server Protection
  • Managed Wireless
  • Reporting for Usage, Errors, and Attacks

Request Tracker Help Desk

Best Practical’s Request Tracker allows us to track trouble tickets and security incidents.

We’ve integrated it with our monitoring solutions so that critical event information is always at hand when addressing time critical or complex problems. It coordinates the flow of problem solving between multiple parties throughout the lifetime of an incident.

It maintains problem history in a central location to reduce the impact of personnel that “move on”, or can’t remember the details of “that” problem 3 years ago.

Asterisk PBX

Asterisk connects Xposure to telephone services via Voice Over IP (VOIP).

We’ve integrated it with our monitoring systems so that we can monitor telephone services like call centres to make sure they’re always reachable. We’ve also integrated it with our ticketing system so that people can be notified about trouble tickets and security incidents via phone calls.

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